Maple Broadband

Buried Service Policy

Conduit Contractors and Requirements

The following contractors have read and understand Maple Broadband’s conduit requirements specified at the bottom of this page, and all have expressed an interest in performing underground conduit work. Maple Broadband makes no representation about the capability, quality, or pricing of these contractors.

Please note that conduit contractors are generally very busy, and you can expect a service delivery delay of six months or more.

Maple Broadband is providing this list as a convenience to our customers. It is the building owner’s responsibility to ensure all work is performed in accordance with Maple Broadband’s conduit requirements. If you or your selected contractor have any questions, please call Maple Broadband at (802) 496-2753.

DeBisschop Excavating4961 Case St, Middlebury VT[email protected]Brandon Stryker


Acker Excavating, Inc.11 A Liberty Street, Bristol VT 05443[email protected]Chris Acker802-453-4678
Lemon Fair Excavating & Landscaping LLC3102 West St., Cornwall VT 05753[email protected]Jim Payne802-462-2015
S&J Stearns, Inc2144 Route 30, Cornwall VT 05753[email protected]Sean Stearns802-462-2341

Underground Fiber Optic Conduit Requirements

  1. Before trenching, ask Dig Safe to survey your property and mark any existing buried facilities to be avoided.
  2. Conduit should route from your utility pole to your house where the utility boxes are located, and follow the route of other underground utilities.
  3. Conduit must be a minimum of 1.5″ diameter for distances under 300 feet. Anything longer than 300 feet 2″ diameter conduit should be installed. Conduit must be “schedule 40 electrical” (not water pipe), and use long sweeps (no 90-degree elbows or “L” shaped angles). We recommend you source the conduit from an electric supply company.
    • Long sweeps only (not 90-degree elbows or “L” shaped angles); fiber cannot be bent at harsh angles because it will cause a poor signal and will break.
  1. Conduit over 400 feet in length will require installation of pedestals that are spaced no greater than 400 feet apart. Contact customer service at 877-496-2753 for detailed pedestal information.
  2. Conduit must be extended 24” above final grade at the house and 48” above final grade at the pole and permanently secured to the pole and to the house or Also, the conduit on the pole side must come up in the same quadrant (same side of the pole) as existing services. Conduit on the house side MUST come up on the outside of the house.
  3. Conduit should be trenched a minimum of 24″
  4. After you have laid the conduit in the trench and before backfilling, lay tracer wire (14-16 gauge coated or galvanized steel on top of the conduit for Dig Safe, and to assist in future location.
  5. Conduit should be equipped with a 210-250 lbs tensile-strength pull line with no knots or splices. The pull line should extend about 2 feet beyond the ends of the conduit. Tie the end of the pull string around the outside of the conduit at both ends and place an unglued cap over the ends of the conduit to prevent water from entering.
  6. No weather heads, There is too high a risk for fiber to break and interrupt service.
  7. Conduit at mobile home
    • Preferred Method: Conduit secured tight to the trailer on the outside of skirting.
    • Optional Method: Conduit extended a maximum of 24” away from the structure located outside of skirting to a pressure treated 4×4 post or “H” frame. The top of the pressure treated post or “H” frame should be a minimum of 4 feet above final grade. Under this method, a conduit is still required from the post or frame to the trailer where the fiber is terminated.
  8. Fiber conduit can be placed in the same trench as the power conduit as long as a minimum 24” depth is maintained. It is desirable to separate the power and telephone conduits by the width of the ditch

An improper conduit installation will delay your fiber service hookup.

Maple Broadband*** March 2, 2023