SUPPORT
Find quick answers below, or call/email our local Vermont support team when you need to talk to a real person.
What can we help with today?
Installation Questions and Service Setup
Call: 802-49-MAPLE
(802-496-2753)
Email: service@maplebroadband.net
This service team can help with:
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Questions about the installation process, including buried service
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Selecting which of our products best suits your needs
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Informing you about monthly and installation fees
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Updating you on your installation status
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Scheduling your inside installation
Internet Not Working or Equipment Issues
Call: 802-49-MAPLE
(802-496-2753)
Email: support@maplebroadband.net
Our technical support team can help if you're experiencing:
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No internet connection at all
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Wi-Fi router lights are off or blinking red
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Error messages on your equipment
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Internet was working yesterday, now it's not
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Can't connect any devices to the internet
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Modem won't turn on
Billing Questions or Account Changes
Call: 802-49-MAPLE
(802-496-2753)
Email: service@maplebroadband.net
Our customer service team can help you with:
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Questions about your monthly bill
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Setting up payment plans
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Upgrading your service plan
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Adding or removing services
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Updating account information
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Disputing charges
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Moving your service to a new address
GOT QUESTIONS?
We've got answers.
Browse through common questions from your neighbors, or use the search bar to find information on specific topics.
Already signed up and wondering what happens next?
If you're here, you've probably already committed to making the switch to Maple Broadband, or you're seriously considering it. Maybe you're wondering when your installation will happen, what the process actually looks like, or if there's anything you need to do to prepare.
