Maple Broadband

Privacy Policy

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our information practices.

Privacy Policy

This privacy policy applies to services provided to you (“you,” “your,” or “Customer”) by Addison County Communications Union District dba Maple Broadband and its services partners (“Maple Broadband,” “we,” “us,” or “our”) that own and/or operate the broadband and phone services that you may purchase from us.  Services may include, but are not limited to Maple Broadband Internet service (“Broadband”), Maple Broadband voice services including Hosted IP Voice service and those that may that operate over a broadband connection or other local facility, Maple Broadband web site, and Apps and other Software we may provide (each a “Service” and collectively, “Services”).

All Services we provide are subject to our Terms of Service found at

By subscribing to and/or using our Services, we may collect personal information about you including but not limited to the following:

  1. Information you provide to us, such as:
  • Contact information, which may include your name, mailing address, email address, or telephone number
  • Login credentials for our Services, such as your username and password
  • Payment information, such as your credit/debit card or other financial account information
  • Your Social Security number
  • Your driver’s license, state identification cards, or other forms of identification
  • Legal documents, such as documentation of the authority to act on behalf of another person
  1. Information we collect when you use our services, such as:
  • Household and device video selection and viewing activity
  • Geolocation information on where you are at a specific point in time based on your service address to help us authenticate you for certain services on our platform
  • IP addresses, device identifiers, and network equipment addresses when devices connect to our Services, and other device information, including information about Devices provided by other companies from which you use our Services
  • User activity information, including what you search and how long you use our websites and applications, using cookies and other technologies, and information provided by other companies when you integrate their services with our Services
  • Domain Name Server or “DNS” searches and network traffic activity when you use our Services
  • General location information, such as the city or ZIP Code that correlates with the location of a Wi-Fi service access point or with the license of your device IP address
  • The quantity, technical configuration, type, features, call history, and amount of your use of voice services (known as Customer Proprietary Network Information or “CPNI”)
  1. Information we collect when you visit our web site, such as:
  • the Internet Protocol (“IP”) address and Fully Qualified Domain Name of your Internet Service Provider (ISP) and your computer, if assigned;
  • the type of browser and operating system you are using;
  • the page(s) you access
  • if you followed a link or were forwarded to from another website, Maple Broadband collects the URL of the site that directed you to Maple Broadband’s website.
  1. Information provided by third parties such as:
  • Credit reporting agencies and other entities that provide credit scoring, identity verification, fraud prevention, and similar services
  • Landlords and property owners that provide contact and other information
  • Government entities that may be required to provide us information to confirm your qualification to receive certain Services that we may make available to you
  • Providers of third-party apps that you use on devices governed by this privacy policy

We strive at all times to respect a customer’s desire for privacy and we obtain and use individual customer information, and the collective information about our customers, for business purposes only including but not limited to, network monitoring, billing, marketing, and maintenance purposes, including troubleshooting.  We do not sell your information to third parties and release of your information to entities outside of Maple Broadband and our service providers is only to protect customers, employees and property against fraud, theft, or abuse, or as required by law. In some instances, you may subscribe to services that require us to disclose information to third parties to ensure your and our ongoing compliance with regulations that may govern the service and the disclosure of which is a condition of ongoing receipt of the service.

Some of the information we collect may be aggregated across multiple customers, with no individual personal data identified, so that we may report to state, federal, and other authorities regarding the services we provide.


Maple Broadband has security measures in place in the design, implementation and operation of the site and in its underlying servers and networks.  Furthermore, Maple Broadband maintains ongoing efforts to identify and/or block unauthorized intrusions into the site. Unauthorized attempts to upload to or change information on or otherwise cause damage to the site are prohibited.

By using this site, you consent to Maple Broadband’s monitoring of your uses of the system. If such monitoring reveals possible evidence of criminal activity or other unauthorized use, Maple Broadband personnel may provide your information to law enforcement or other officials, as authorized or required by law.

Vermont Public Records Act

Maple Broadband may already have, or may acquire, personally identifiable information through the normal functions of our operation. The Vermont Public Records Act governs the use of any information maintained or acquired by a public agency. If state or federal law treats information as public and not confidential, Maple Broadband may choose to make the record available through this site.


A cookie is a small text file that a website can place on your computer’s hard drive, for example to collect information about your activities on the site. The cookie transmits this information back to the website’s computer, which, generally speaking, is the only computer that can read it. Cookies may be used on Maple Broadband’s website for purposes such as to distinguish between visitors, track information about site usage, or to enhance the user experience.

Most consumers do not know that cookies are being placed on their computers when they visit websites. If you want to know when this happens, or to prevent it from happening, you can set your browser to warn you when a website attempts to place a cookie on your computer.

Your Rights and Our Limitations Under Federal Laws

Section 222 of the Communications Act of 1934, as amended (the “Communications Act”), provides additional privacy protections for information about the quantity, technical configuration, type, destination, location, and amount of your use of telecommunications services, including VOIP, Hosted IP, and traditional phone service, and the information about those services contained on your bills for those Services. This information is known as customer proprietary network information or “CPNI.” CPNI does not include your name, address, or telephone number, which is defined by the Communications Act as “subscriber list information.”

If you are a customer of a telecommunications service, you have the right, and we have a duty, under the Communications Act and other applicable laws, to protect the confidentiality of your CPNI.

If you have any questions about this policy or believe that it has not been followed, please contact us at 1 802-49-MAPLE (62753).


Maple Broadband may change this policy from time to time, and reserves its right to do so without notice.  This policy is effective January 3, 2023.

Maple Broadband*** January 20, 2021